The Inspiring Effects of Call Centers to Philippine Economy

Improvements in living standards

The sheer size of the call center industry has had a significant impact on the Philippine economy. The economy has taken a massive boost from the billions which now come into the country ever year. This has created a large numbers of jobs in other sectors supporting the call centres including in security, catering, construction, telecommunications, technology and elsewhere. Unofficial estimates suggest that over 1 million indirect jobs have been created as a result of the call centre industry.

The 24/7 Culture

Another major impact of the call center industry on society undoubtedly comes from the hours which most agents work. The majority of the agents work night shifts and this, in itself, has created a culture change. Although, it was rarely enforced, it was actually illegal to employ females to work night shift in The Philippines when the call centre industry started. However, before the call centre industry, the major opportunities for young Filipinos came in the form of working abroad in areas such as The Middle East, North America or in the more prosperous countries of Asia. Most parents believe that the inconvenience of their children working night-shifts is a far better alternative than only seeing them once a year on their return from Saudi Arabia.

The Provincial Impact

With all of this, the real impact of the call centre industry is even starker in the provinces outside of Metro Manila where incomes are substantially lower. The call centre industry is one factor increasing urbanisation in the capital which is already the most densely populated city on the planet. Many insiders believe that future growth of the industry will happen outside of the capital.

The Philippines is now the voice call center capital of the world, thanks to the neutral accents of Filipino call center agents. Aside from their innate ability to speak the language, IBEX call center agents, for instance, are provided with high-quality training, making them fit and ready to face the world through phone calls. Most voice and call center businesses in India have been transferring to the Philippines because of the country’s large pool of well-educated, talented, and English-speaking workforce. According to the Associated Chambers of Commerce and Industry in India (Assocham), India has already lost 70 percent of its BPO businesses to the Philippines. This shift can only lead to increased confidence in the Filipino workforce, which will in turn lead to more investors and more jobs.

Source:

http://ibexglobal.com.ph/call-centers-effect-economy/

http://www.call-centres.com/social-impact-of-the-call-centre-industry-of-the-philippines.html